Policies

Policies - Certangle LLC

1. Privacy Policy of Certangle LLC

Welcome to Certangle LLC, where the sanctity of personal privacy is not merely a policy but a cornerstone of our ethical framework. We, at Certangle LLC, staunchly believe in the sanctity of privacy and the pivotal role it plays in fostering trust and confidence. This Privacy Policy is a reflection of our unwavering commitment to protect the personal information of our clients. It is meticulously crafted to articulate the tenets and procedures we uphold for the collection, utilization, and safeguarding of personal data. We exhort our users to thoroughly review this document, as their continued use of our services signifies an understanding and an agreement to the practices delineated herein.

Rigorous Information Collection Practices

At the heart of Certangle LLC's service delivery is a tailored and responsive user experience, made possible through our comprehensive data collection methodology. This process entails the systematic aggregation of various forms of data, which are broadly classified as follows:

Personal Identification Information: Our collection process is designed to gather only the most essential identifiers such as names, email addresses, contact numbers, and other relevant details. These serve a dual purpose: to distinguish and identify individuals for our records and to facilitate seamless and effective communication.

Technical Data: We delve into the digital nuances that characterize our users' online presence. This includes, but is not limited to, IP addresses, browser details, operating systems, and a suite of technical metrics. These are instrumental in refining our service delivery and ensuring a user experience that is not just efficient but also intuitive.

Usage Data: With meticulous attention to detail, we record and analyze how users interact with our services. We closely monitor course selections, page engagement durations, and broader service usage patterns. These insights are integral to our mission of constantly enhancing the functionality and user-oriented nature of our offerings.

Multifaceted Utilization of Information

The spectrum of data collected serves a multitude of purposes, all aimed at elevating the quality of the user experience and our operational efficacy:

To guarantee that the services provided are upheld to the highest standards and that their delivery and maintenance remain uninterrupted.
To refine the user interface and the overarching user experience, drawing from a rich pool of analytical data.
To forge and maintain effective channels for communication, thereby ensuring robust user support and timely updates regarding our services.
To adhere diligently to legal and regulatory frameworks, thereby ensuring that our operations remain compliant and above reproach.

Data Protection Measures

Certangle LLC is unwavering in its resolve to protect the integrity and confidentiality of our users' personal information. Our security apparatus includes:

The implementation of cutting-edge encryption technologies designed to secure data during transmission.
The deployment of a secure server environment, fortified against unauthorized access or breaches.
Regular security audits and evaluations, conducted to preempt vulnerabilities and to reinforce our defense mechanisms.

Collaboration with Third-Party Entities

In our pursuit to provide exemplary services, we may occasionally liaise with third-party entities for supplementary services such as payment processing and analytics. These entities are rigorously vetted and are under strict contractual obligations to maintain the confidentiality of all information and to adhere to our privacy standards.

Strategic Use of Cookies

Cookies are instrumental in customizing and streamlining the user experience on our platform. While users are at liberty to disable cookies through their browser settings, it should be noted that such actions may limit the full scope of our service's functionality.

We reserve the discretionary right to amend this Privacy Policy in response to changes in legal requirements or shifts in our operational strategies. Any such amendments will be prominently displayed on our platform, and we encourage our users to review this policy periodically to stay informed of any changes.

Inquiries and Contact Information

We welcome inquiries or requests for clarification regarding this Privacy Policy. Please feel free to contact us at:

Address: Certangle, LLC
651 N Broad St, Suite 201
Middletown, 19709
New Castle

In entrusting us with your personal data, we thank you for choosing Certangle LLC, and we trust that this policy provides clear insight into our practices and intentions regarding your privacy.

2.Refund Policy

We extend our gratitude to you for entrusting Certangle LLC with your educational pursuits. Our commitment to your satisfaction is paramount. This Refund Policy is structured to delineate the conditions under which refunds are applicable and the procedures for their execution.

Eligibility Criteria

Refund claims must be lodged within a 30-day window following the date of purchase.

The course for which a refund is requested should not exceed 50% completion.

For live training sessions, refund requests must be placed at least 48 hours prior to the commencement of the initial session.

Procedure for Requesting a Refund

Refund requests should be directed to support@certanglellc.com, containing the following information:

Your complete name as it appears in our records
The email address associated with the purchase
The precise invoice number
A detailed explanation for the refund request

Processing Timeframe

Upon receipt and validation of your refund request against the eligibility criteria, the refund process will be initiated. Refunds typically take between 7 to 10 business days to be reflected on the original payment method used during the transaction.

Exceptions to Refund Policy

Refunds will not be available under the following circumstances:

Courses accessed during promotional or discount offers
Bulk purchases or corporate training programs
Ancillary materials or services that are supplementary to the main course offerings

Contact Information for Refund-Related Inquiries

Should you have any queries regarding the Refund Policy, please do not hesitate to reach out to us at:

Email: support@certanglellc.com
Phone: [TBD]
Address: Certangle, LLC
651 N Broad St, Suite 201
Middletown, 19709

New Castle

We appreciate your patronage at Certangle LLC and are committed to providing you with an exemplary educational experience.